Privacy Policy

We collect information during your use of the Platform, either as a registered user or otherwise. The information we collect falls into the following categories: Personal Information: When you register, we collect your full name, email address, phone number, and city. This information is necessary to create and maintain your account. When you purchase a premium subscription, payment processing is handled by our third-party payment partners — we do not store your full payment card details on our systems. Vehicle Information: When you list a vehicle, we collect details such as the vehicle's make, model, year, variant, colour, fuel type, transmission, kilometre reading, number of previous owners, price, photographs, description, and location. This information is displayed publicly on the Platform to facilitate transactions. Communications: When you use our chat feature or contact us directly, we collect the messages and any information you choose to share during those communications. Usage Information: We automatically collect information about how you use our Platform, including the types of content you view, features you use, your searches and results, browsing information, the actions you take, and the time, frequency, and duration of your activities. Device Information: We may collect information about the device you use to access the Platform, including your IP address, operating system, browser type, device type, device ID, network information, and metadata. Information from Third Parties: If you sign in using a social media account (such as Google), we may collect your user ID associated with that account and any information you have made public through that account. Please review your social media provider's privacy policy for more information. Cookies and Similar Technologies: We use cookies, pixel tags, web beacons, and similar technologies to collect and store information about your use of the Platform. You can disable cookies through your browser settings, but this may affect certain features of the Platform.

Spinvil uses your information for the following purposes: • To create and manage your account. • To facilitate communication between buyers and sellers. • To display your listings and profile information to other users. • To improve, personalise, and optimise the Platform experience. • To send service-related notifications, updates, and promotional communications (with your consent where required). • To detect, prevent, and address fraud, abuse, or violations of our Terms of Use. • To comply with legal obligations and enforce our rights. • To diagnose technical problems and perform data analysis to improve our services. • To produce aggregate insights and statistics that do not identify you personally. • To show you relevant advertisements and measure the effectiveness of our advertising. We do not sell your personal information to third parties. Your data is used solely to operate and improve the Spinvil Platform.

Spinvil may share your information in the following circumstances: With Other Users: When you list a vehicle or send a message, your name and phone number may be visible to other users as necessary to facilitate the transaction. You may control certain visibility settings through your account. With Service Providers: We engage trusted third-party service providers for hosting, analytics, email delivery, and payment processing. These providers are contractually bound to use your data only as instructed by Spinvil and in compliance with applicable data protection laws. For Legal Reasons: We may disclose your information if required by law, legal process, or government request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control. Public Listings: Vehicle listing data, including images and descriptions, may be indexed by search engines. By posting a listing, you consent to this public visibility.

Spinvil uses cookies and similar tracking technologies to enhance your experience on our Platform. Essential Cookies: These cookies are necessary for the Platform to function properly. They enable you to log in, navigate the site, and use core features. Essential cookies cannot be disabled on our Platform. Analytics Cookies: We use analytics tools to understand how users interact with our Platform — which pages are visited, how long users stay, and what features are used. This data is aggregated and anonymised. You can disable analytics cookies through your browser settings without affecting core functionality. Third-Party Cookies: Some services integrated into our Platform (such as payment gateways or embedded media) may set their own cookies. We do not control these cookies and recommend reviewing the privacy policies of those third parties. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

Your information is stored primarily in electronic form on secure servers located within the Republic of India. Spinvil takes reasonable technical, operational, and managerial measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, and access controls. We adopt security practices and procedures in line with industry standards as mandated by applicable law. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

You have the following rights regarding your personal information: Access and Correction: You can view and update your profile information at any time through your account settings. You may also request a copy of the personal information we hold about you. Account Deletion: You may request deletion of your account and associated data by contacting us at support@spinvil.com. We will process your request within a reasonable period. Please note that certain data may be retained for legal and compliance purposes. Withdraw Consent: You may withdraw your consent to our processing of your personal information at any time by contacting us. Please note that withdrawing consent may affect your ability to use certain features of the Platform. Communication Preferences: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications. Service-related communications (such as account notifications) will continue to be sent as necessary. Data Portability: Upon request, we will provide you with a copy of your personal data in a structured, commonly used format, to the extent required by applicable law. NDNC Authorization: By registering on the Platform, you authorise Spinvil to communicate with you via phone, SMS, email, or other modes of communication, even if your number is registered on the National Do Not Call (NDNC) registry. This authorisation is for the purpose of providing services and information related to the Platform. EU GDPR Rights: If you are a resident of the European Union or European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to erasure ("right to be forgotten"), right to restriction of processing, right to object to processing, and right to data portability. You may exercise these rights by contacting us at support@spinvil.com. To exercise any of these rights, please contact us at support@spinvil.com. We will respond to your request within the timeframes required by applicable law.

The Platform may contain links to third-party websites, advertisements, or services. These are provided for your convenience and are not under the control of Spinvil. We do not endorse or guarantee any products or services offered through third-party websites, nor do we make any representation regarding the privacy practices of such third parties. Your use of any third-party website or service is at your own risk. We recommend that you review the privacy policy of any third-party website before providing your information.

Spinvil may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes, we will notify you by email or through a notice on the Platform. We encourage you to review this page periodically for the latest information about our privacy practices. Your continued use of the Platform after such changes take effect constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: support@spinvil.com Grievance Officer: Name: Spinvil Grievance Redressal Team Email: support@spinvil.com Working Days: Monday to Friday Working Hours: 10:30 AM to 6:30 PM We will strive to address your feedback and concerns in a timely and effective manner. Please note that the details of the Grievance Officer may be updated from time to time by revising this Privacy Policy.